CCC

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Across
  1. 1. identifying the core issue, analyzing causes, brainstorming multiple solutions
  2. 2. interpret or view (something) in a particular way.
  3. 5. the capacity to calmly endure delays, suffering, or annoyance without complaint or frustration
  4. 9. process of sharing information or feelings between a sender and receiver
  5. 10. a person or thing of a specified kind that one has to deal with.
  6. 11. a powerful nonverbal cue showing attention, confidence, and connection
Down
  1. 1. to offer choices
  2. 3. high regard for someone, recognizing their importance, and involves treating them with consideration, dignity, and care
  3. 4. behaving in a polite or friendly way to a customer
  4. 6. the ability to understand and share the feelings of another
  5. 7. facts, information, and skills acquired by a person through experience or education
  6. 8. are polite terms like "please," "thank you," "excuse me," and "sorry,"