CCP: PSR Crossword

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Across
  1. 3. Make a copy of a Patient’s ID and ______ Card at every visit.
  2. 4. Even a forced ______ can lead to a mood boost.
  3. 6. At CCP, we deliver Care that is ______.
  4. 8. Real Time ______ is part of insurance validation.
  5. 10. A patient who presents with an _____ requires immediate notification of a provider.
  6. 14. The Medical Record Decision Tree can be accessed using our internal Sharepoint Site, The ______.
  7. 15. We accept personal checks, but we do not accept ______ checks.
Down
  1. 1. The appearance of our lobby adds to the patient’s first ______ of our clinic.
  2. 2. When paying a co-pay, ask the patient to also leave a ____ ____ on file for any additional payments.
  3. 5. Patient ______ Representative.
  4. 7. Always ensure the ______ sign is turned on before unlocking the front door.
  5. 9. As a PSR, you have access to a Microsoft ______ Channel to ask questions and chat with fellow team members.
  6. 11. ______ Perception refers to a patient “feeling your feelings” with regards to body posture, facial expressions, vocal tone, etc.
  7. 12. A fixed dollar amount for a covered service, paid by the patient.
  8. 13. The EMR (Electronic Medical Record) software used to manage our patients and appointments.
  9. 16. POA: Payment on ______