CCP: PSR Crossword

4. Always ensure the ______ sign is turned on before unlocking the front door.
9. As a PSR, you have access to a Microsoft ______ Channel to ask questions and chat with fellow team members.
10. Click this final button in Solv to let the back office know the patient is ready to be seen.
12. Regularly checking the _____ Queue will help you prepare for patients who have booked ahead.
13. The appearance of our lobby adds to the patient’s first ______ of our clinic.
15. ______ Perception refers to a patient “feeling your feelings” with regards to body posture, facial expressions, vocal tone, etc.
16. The patient will be asked to upload their ID and _________ card during online registration.
17. The appointment and payment interface patients and PSRs use for online check-in.
18. The EMR (Electronic Medical Record) software used to manage our patients.
19. Real Time ______ is part of insurance validation.

1. A fixed dollar amount for a covered service, paid by the patient.
2. When a patient’s visit is complete, Solv will automatically move them to the _____ Queue.
3. When paying a copay and using a credit card, the payment will be made though Solv and the payment _______.
5. At CCP, we deliver Care that is ______.
6. While we accept permanent checks, we prefer credit cards and _____.
7. A patient who presents with an _____ requires immediate notification of a provider.
8. Even a forced ______ can lead to a mood boost.
11. Patients in the clinic should be moved to the ______ Queue in Solv.
14. Patient ______ Representative.