CCT Terminology!

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Across
  1. 2. instructions on a Rx
  2. 5. what members pay
  3. 9. usually just for one time
  4. 10. Where we see our claims
  5. 12. abbr. how long you talk
  6. 13. a popular kind of override in the summer
  7. 15. Sounds like an accident
  8. 16. something we use, something we are
  9. 18. we are this, we use this
Down
  1. 1. I want to speak to your supervisor!
  2. 3. the first thing we do on a call
  3. 4. your personal secretary
  4. 6. a process to get claims approved
  5. 7. tier 1 is usually made of these
  6. 8. you've got 30 seconds to do this at the end of a call
  7. 11. Pharmacy can't undo a claim
  8. 14. Kayla and Ross are these kinds of buds
  9. 17. something to look at when PPAs don't work