CEC Crossword

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Across
  1. 2. World class greeting, thank or aplogize, manners, addressing the immediate need, and actively listening to serve are all part of the ______________.
  2. 4. One of Discount Tire's Brand Dimensions is Low Prices, ________ ________.
  3. 6. Agents should include details in their greeting if the BOT provided valid information via the ________ function.
  4. 9. This is what the customer would receive after buying tires online and setting an appointment online.
  5. 13. We use this acronym when a customer purchases tires online and gets them installed at our store.
  6. 15. We shouldn't be recommending any tires until we have asked some________________________.
  7. 17. The price is ______ dollars for mounting, balancing, and installation of most standard sizes (per assembly).
  8. 19. Earn the Visit, Three Phase CES, and the Perfect Service Experience are called the Three ___________.
  9. 22. This is how many phases are in the Customer Experience Strategy (CES).
  10. 23. Discount Tire will not service tires that are _____ years or more past the DOT date.
  11. 24. The tool that uses millions of data points to provide us and the customer data on tires.
  12. 25. Evary call we must mention these - a great benefit of doing business with Discount Tire.
  13. 28. Our _______ is to make more dreams come true.
  14. 29. We are honest, fair, and do what we believe is right.
  15. 30. Tahoe The big trip where we celebrate our success.
  16. 31. Can be purchased to protect a customer's tire for the life of their tires.
  17. 33. The screen in Genesis that displays tires, wheels, labor, accessories, and TPMS.
Down
  1. 1. We have ______ Brand Dimensions at Discount Tire.
  2. 3. To make dreams come true by providing the most inviting, easy, and safe tire and wheel purchase and service experience in the world.
  3. 5. This provides a real-time update of our customer's service on their vehicle.
  4. 6. We should try to put customers on the ___________ rather than transfer the customer to the store.
  5. 7. At the end of the call, when you go over the details of the products, appointment time, etc.
  6. 8. The most desired result of a CEC phone call is an _________.
  7. 10. The three Es are energy, ________, and enthusiasm.
  8. 11. How many Life Lessons did Mr. Halle leave us?
  9. 12. The program agents use to order product that is not currently in stock at the store.
  10. 14. The ________ of our people and our customers is the number one consideration.
  11. 16. This is the main goal of the CEC.
  12. 18. Wildly important goal.
  13. 20. We promise that when you work for or do business with us, you will experience caring people doing the right thing.
  14. 21. We must let our customers know that we price match and that we will not be ___________.
  15. 26. Saying "do you have a tire in mind or do you need help with a recommendation" is called?
  16. 27. The Discount Tire _________ is: To be the best! Our unique success is based on caring for and cultivating people, delighting our customers, and growing responsibly.
  17. 32. The age it which Discount Tire recommends replacement.
  18. 34. This is the acronym for our Operating Philosophies.