CEI: CONNECT

3. _______ and greet - one of the focus areas for CONNECT.
5. Key store zone (Example: "How was your shopping experience today?".
6. ______ to approach - one of the focus areas for CONNECT.
8. There are so many reasons for customers to come to our stores, but they have the same expectation: great ______.
10. "Adapt to approach" key skill. Read the customer's signals and adapt to suit their style.
11. We can acknowledge and greet our customers using our body language, ________ and tone of voice.
14. We connect with every customer so they feel welcome and ______ wherever they are in the store.
15. Every _______ Matters is the name of our service transformation program in adidas.
16. Adapt and approach the customer in a _______ way.
17. It is important to connect with customers to leave a great ________.

1. ________ and make eye contact with the customer as they enter your store.
2. Approach technique ("Hi, how is your day going?").
4. Enhance the customer's journey in the store and increase the chance of turning browsers into ________.
5. We ______ so every customer feels welcome and unique wherever they are in the store.
7. Approach technique (Example: "Our latest Originals range has just dropped, why not check it out?").
9. Approach technique (Example: "Hi, great to see you again!).
12. Connect with a customer using best ______.
13. "Acknowledge and greet" example (a phrase) for welcoming a customer.