CEM activity

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Across
  1. 4. Icon to show customer appreciation.
  2. 8. send and receive money.
  3. 10. permission to do transactions out of territory.
  4. 11. a persons credit score calculated with software from Fair Isaac Corporation.
  5. 12. It is product of an interaction between an organization and a customer.
  6. 14. service to help customer to avoid future overdraft.
Down
  1. 1. Rules made by a government in order to control the way something is done.
  2. 2. easy way to send money internationally.
  3. 3. business or establishment of a broker.
  4. 5. Phrases that show a customer that you care.
  5. 6. refer to use smartphone device to perform banking navigation.
  6. 7. notifications for customer through online.
  7. 9. real property value.
  8. 13. card issued by a financial company giving the holder an option to borrow funds