Ch. 13 Crossword Review

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Across
  1. 3. Includes seven steps to make a successful sale.
  2. 5. Function, benefit or feature of a product that offers the most to a customer.
  3. 7. what you are trying to identify in a customer by observing, listening and questioning.
  4. 9. Giving someone eye contact or leaning would be an example of this kind of communication
  5. 10. Feature of a product that is intangible, like a 1 year warranty for a new car.
Down
  1. 1. A basic attribute about a product or purchase.
  2. 2. Saying a phrase like, "welcome to Skyline!" is an example of this kind of selling approach.
  3. 4. The satisfaction that someone gets from using a product or service.
  4. 6. An acronym that is an organized method of initiating and presenting a sale with a customer.
  5. 8. Type of question that requires more than a straightforward yes or no answer.