Ch 3

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Across
  1. 3. resolving conflict through a neutral third party
  2. 5. something that contributes to good health
  3. 10. ___ skills - trained responses to avoid negative behaviors
  4. 13. not clearly stating needs wants and feelings while also being demanding and insulting
  5. 17. words that explain without judgement
  6. 19. motivation
Down
  1. 1. failure in communication that leads to conflict
  2. 2. working together to resolve conflict
  3. 4. something which contributes to poor health or which is disrespectful
  4. 6. body language, tone, volume and other signals
  5. 7. demanding and insulting
  6. 8. ___- resolution skills - strategies to work through conflict with a positive outcome
  7. 9. agreement between two groups with each giving a little
  8. 11. hidden or not clearly stated
  9. 12. clearly stating needs, wants, and feeling
  10. 14. using words (written or spoken)
  11. 15. ___ listening - concentrating on the person who is talking and acknowledging their message
  12. 16. constructive response to a message
  13. 18. communication ___ - the exchange of ideas thoughts, feelings, and information
  14. 19. ___ mediation - specially trained students working with other students to resolve conflict