Ch. 3 Interpersonal Communication

12345678910111213141516171819
Across
  1. 7. a process in which specially trained students help other students resolve conflicts peacefully
  2. 8. clearly stating needs, wants, and feelings
  3. 9. A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
  4. 10. failures in communication that lead to conflict
  5. 14. act of concentrating on the person talking and acknowledging what one has heard
  6. 15. making demands of and insulting others
  7. 17. exchange of spoken or unspoken messages between people
  8. 18. Words that explain how the speaker feels without judging the receiver
  9. 19. Strategies for working through a disagreement or argument in positive, productive ways.
Down
  1. 1. disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs
  2. 2. process of working together to revolve conflict and find acceptable solutions
  3. 3. agreement in which two sides come to together and each side gives in a little
  4. 4. use of words, spoken or written, to send a message
  5. 5. the use of body language, tone, volume, and other methods to send messages
  6. 6. constructive response to a message
  7. 11. hiding or not clearly stating needs, wants, and feelings
  8. 12. series of actions people use to exchange ideas, thoughts, feelings, and information
  9. 13. A strategy for resolving difficult conflicts through a neutral third party
  10. 16. Using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others.