Ch. 8 Vocab

5. the ability to understand and manage one's own emotions and to be sensitive to other's feelings.
6. people who believe they should do nothing that can hurt in any way inconvenience others because it will cause undesirable feelings.
7. situations in which managing and even suppressing emotions is both appropriate and necessary.
9. nonvocal internal monologue that is our process of thinking.
11. when a person experiences strong emotions, many bodily changes occur.
12. communicators who go to incredible lengths to seek acceptance from others, even to the extent of sacrificing their own principles and happiness.
13. people who believe that a worthwhile communicator should be able to handle any situation with complete confidence and skill.
15. occurs when a person bases a belief on a limited amount of evidence.
16. suggests that forces beyond our control determine satisfaction in life.
17. Method for getting rid of debilitative feelings while remaining sensitive to the more facilitative emotions.
18. Things that we feel.
19. contribute to effective functioning.
20. the process by which emotions are transferred from one person to another.

1. recurrent thoughts not demanded by the immediate environment.
2. a strong way of communicating emotion.
3. hinder or prevent effective performance.
4. assumption that if something bad can happen, it probably will.
8. rethinking the meaning of emotionally charged events in ways that alter their emotional impact.
10. inability to distinguish between what is and what should be.
14. without words for emotions.