Change Management

4. a planned and structured approach that moves a business from its current state to a desired future state
5. three step process to change developed by Kurt Lewin
8. the hierarchy within an organisation that outlines the roles and responsibilities and the different levels of management
14. a tool used to identify and analyse the driving forces and restraining forces in an environment where change is occurring
15. external driver of change- a business must understand and monitor this
16. high risk strategy- a tactic used with the intention of enforcing conformity
18. a professional who provides expert advice in a particular area to a business
19. a new product is released and the business increases sales
21. sales remain plateaued and the business neither expands nor declines
22. a person who acts as a facilitator and assumes responsibility for the management of change to enable a business to transform
23. low risk strategy- the process of sending and receiving information through verbal or non-verbal means
24. driver of change- made up of four styles- autocratic, persuasive, consultative, participative

1. steps 4 to 6 of Kotter's model
2. driver of change- businesses may have to change when new laws are passed
3. first three steps of Kotter's model
6. decreased sales could result in closure of the business
7. low risk strategy- the act of being involved or taking part in some action
9. steps 7 and 8 of Kotter's model
10. high risk strategy- the skilful, or sometimes scheming, exercise of influence over someone to achieve a desired outcome
11. the process causing a function or practice in business to become different
12. providers of expert knowledge in a particular field to a business
13. low risk strategy- a bargaining process with the aim of reaching an agreement
17. a driver of change- the shared values, attitudes and beliefs that characterise members of an organisation and guide its practices
20. university professor who developed the 8-step change management model