Chapter 05

3. a document in which a person states his or her wishes about life support and other treatments
5. act of harming or ruining another's reputation
8. unlawful restraint or restriction of a person's freedom of movement
9. when a payment for service is denied by the insurance company, an accounts receivable specialist needs to determine why the payment was denied
14. a written defamation of a person's character, reputation, business, or property rights
15. the payer has denied this claim because the patient is no longer covered by the insurance agency
18. Wrongful acts that do not involve contracts
20. the action or crime of making a false spoken statement damaging to a person's reputation
21. failure to take proper care in doing something
22. A law that defines crimes against the public order.
23. legal document in which one person appoints another person to act as an agent on his or her behalf

1. Result of any action or series of actions that prevents any part of an information system from functioning
2. the range of clinical procedures and activities that are allowed by a law for a profession
4. a failure to perform, as promised,at the time the performance was due
6. failure by a health professional to meet accepted standards
7. reveiling personal information about an individual without his or her consent
10. the crime of threatening a person together with the act of making physical contact with them
11. physical or emotional harm to someone
12. the principles of right and wrong that guide and individual in making decisions
13. an illness or disorder of a beneficiary that existed before the effective date of insurance coverage
16. an agreement between two or more parties that is enforceable in court
17. A law that governs relationships between individuals and defines their legal rights.
19. document signed by the patient or legal guardian giving permission for medical or surgical care
24. law passed by the federal government that includes minimum standards for nursing assistant training, staffing requirements, resident assessment instructions, and information on rights for residents