Chapter 12:Managing Conflict

4. when both people get at least some of what they want, althgouh both sacrifice part of their goals.
7. when we allow others to have their own way rather than asserting our own point of view.
10. when a communicator expresses dissatisfaction in a disguised manner.
11. an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.
12. where the goal is to find a solution that satisfies the needs of everyone involved.
14. seeks win-win solutions to conflict, involving a high degree of concern for both self and others, with the goal of solving problems not “my way” or “your way” but “our way.”

1. character attacks, competence attacks, physical appearance attacks, maledictions (wishing the other bad fortune), teasing, ridicule, threats, swearing, and nonverbal emblems (fist shaking, waving arms, etc.).
2. when people nonassertively ignore or stay away from conflict.
3. a relationship in which the partners use different but mutally reinforcing behaviors.
5. a relationship in which both people use the same tactics.
6. when partners both withdraw from one another instead of facing their problems, resulting with the satisfaction and vitality ebbing from the relationship.
8. unacknowledged but very real repeating patterns of interlocking behavior.
9. when both partners treat one another with matching hostility, where one threat and insult leads to another.
13. a win-lose approach to conflict that involves high concern for self and low concern for others.