Chapter 10 key terms

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Across
  1. 2. to listen with the goal of judging or evaluating.
  2. 4. When you are engaged in and connected with what a speaker is saying.
  3. 5. to listen with the goal of obtaining information.
  4. 6. hearing the message, but not understanding or processing what that message is.
  5. 7. a method of communication in which a message is received, understood, remembered, evaluated, and then responded to.
Down
  1. 1. being fully engaged in the communication process by concentrating and participating.
  2. 3. listening with the goal of empathy.