Chapter 10 - Power and Influence

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Across
  1. 2. a source of power, having KSAs that other dont possess
  2. 7. a source of power, obligtation to return the favour/help
  3. 9. type of influence; follow, no questions asked
  4. 10. 5 clerr
  5. 11. type of influence; forming groups to gain power (pool resources)
  6. 13. type of influence (3) PIE
  7. 14. type of influence; logics and facts, to persuay audience
  8. 17. 4 DVCS -discretion, visibility, centrality, substitutability
  9. 19. types of influence (5) SUCIA
  10. 20. having control of skilled staff, exclusive knowledge
  11. 22. type of influence; going to higher authority
  12. 24. a tactic which is more accepted
  13. 26. a source of power, ability to apply punishment
Down
  1. 1. a source of power, respected by others who can identify with
  2. 3. others aware of your presence
  3. 4. clear rules for scarce resources, keep employees informed
  4. 5. type of influence; increase liking by
  5. 6. type of influence; actively applying legitimate and coercive power (vocal authority, checking)
  6. 8. type of influence; exchange compliance (networking and negotiating)
  7. 12. type of influence; manipulating access to info (witholding)
  8. 15. 8 upaciies - upward appeal, persuasion,assertiveness, coalition formation, info. control, impress man't, exchange
  9. 16. a source of power, using rewards valued by others
  10. 18. nature/degree of interdependence between you and others
  11. 21. behav that attempts to alter soeone elses bahav or attitude
  12. 23. freedom to excersise judgement, rules limit ___________
  13. 25. capacity of a person, team or organization has to influence others