chapter 10&13

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Across
  1. 1. a written greeting
  2. 3. the way you communicate/speak with a patient
  3. 4. contains all the necessary information for the letter's correct delivery
  4. 5. single-spaced lines of text that are the content of a business letter
  5. 7. clear and distinct speaking
  6. 9. preprinted portion of formal business stationery
  7. 11. the closing remark of a business letter found two spaces below the last line of the body of the letter
  8. 14. known as TDD
  9. 19. used to bring the subject of the letter to the reader's attention
Down
  1. 2. automatically routes the call to another detailed menu or to the designed department or person
  2. 6. designed for two-way communication
  3. 8. parts of speech,essential for every medical assistant who composes professional documents.
  4. 10. consists of the month, day,and year
  5. 12. makes the process of mailings much speedier
  6. 13. saying words correctly
  7. 15. used for correspondence, invoices, and statements
  8. 16. handling all calls politely and professionally using good manners
  9. 17. brevity;the use of no unnecessary words
  10. 18. the writers name and business title found four lines below complimentary closing
  11. 20. information found at the end of a business letter indication enclosures