sdgfsdsdssChapter 1.1 Welcome To Retail

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Across
  1. 2. process of selling products and or services to customers in order to earn a profit
  2. 3. keeps products in good condition, displays the merchandise, shows customers how to use items, and provide service
  3. 8. integrates the channels to create a seamless customer experience through the use of technology
  4. 11. produces finished product
  5. 12. person who purchases goods and or services from a business
  6. 13. interconnected system of approaches meant to provide customers with the products and services they want
  7. 15. mom and pop stores; able to tailor their offering to meet the needs of local customers
  8. 17. to provide customers with the merchandise and services they want
  9. 18. intangible, can't be physically owned by a customer
Down
  1. 1. limited to a single or small number of owner investors;these businesses can be large companies with many retail locations
  2. 4. a business or person that sells products and or services to customers
  3. 5. connects customers with the products and service they want and need to purchase
  4. 6. buys large quantities of products directly from a manufacturer and then sells smaller amounts to retailers
  5. 7. are available for customers to use, but are not necessarily systematically connected to each other
  6. 9. a company grants a license to another entity to market and sell its products or service in a particular area
  7. 10. owned by shareholders through publicly traded stock, which usually has numerous stores and centralized decision making
  8. 14. the help,information and recommendation that retail associates give to customers
  9. 16. physical goods that are bought and sold