Chapter 12-15

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Across
  1. 2. Fact-based reason for making a purchase
  2. 4. Some experience
  3. 5. Gathering names of potential customers or leads
  4. 8. Prove something by ____________. Seeing is believing.
  5. 11. Is the most effective approach
  6. 13. Watch customer's body language
  7. 14. Welcome customer by this type of approach
  8. 15. Helping customer's make satisfying purchase decisions
  9. 16. Turn objection into selling point
Down
  1. 1. Give eye contact, feedback and individual attention
  2. 3. Make the customer rethink it
  3. 6. Determine buying style
  4. 7. buying products based on feelings
  5. 9. Lots of experience
  6. 10. Always be closing
  7. 12. Little to no experience
  8. 13. Customer's concerns, hesitations, and doubts about a product