Chapter 12

7. an experienced individual helps to train a less-expirenced individual
8. each persons job is related and connected to the jobs of others in the organization
10. a technique for securing a job
12. messages sent from the higher levels to the lower levels of the hierarchy
14. when a worker is given little or no information
17. a condition in which a worker has to deal with and excessive amount of information
18. configurations of channels through which messages pass from one person to another
19. communication strategy designed to convey information to establish a positive relationship
20. a group of people who work together to achieve compatible goals

1. messages between equals manager to manager, worker to worker
2. the process of sending and receiving verbal and nonverbal messages that convey a meaning and occur within a organizational context
3. to influence government officials or agencies to fund a proposal
4. is a communication strategy designed to persuade listeners, readers, or views to do something
5. cultural group has its own rituals, norms, and rules
6. called grapevine messages because they follow twisting routes reminiscent of grapevines
9. no discussion of communication in the workplace can can omit a discussion of
11. consists of messages that are sanctioned by the organization itself and are organizationally focused
13. consists of messages sent from the lower levels of hierarchy to the upper levels
15. your own agreement with the values of the organization
16. the goals that each person works for are not necessarily the same