Chapter 12 Key Terms

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Across
  1. 1. given little or no information
  2. 6. an approach regarding human relations
  3. 8. rules specific to a given cultural
  4. 10. the pathways for messages
  5. 12. an experienced individual trains the less experienced
  6. 13. a type of communication where messages are sent from low to high levels
  7. 16. the amount of information that is to great to deal with
  8. 18. incompetent workers are placed in managerial positions
  9. 20. enlisting the aid of other people
Down
  1. 2. people who work together o achieve a common goal
  2. 3. a type of communication that concerns any topic
  3. 4. a type of communication where messages are sanctioned by the organization
  4. 5. having your own agreement
  5. 7. informal lines in which messages travel
  6. 9. sexual harassment that includes verbal and nonverbal behaviors
  7. 11. every employee tends to rise to their level of incompetence
  8. 14. a type of communication where messages are sent from high to low levels
  9. 15. unsolicited and unwanted sexual messages
  10. 17. employment opportunities are made dependent on sexual favors
  11. 19. a type of communication where messages are between equals