chapter 12 Toby Maldonado

8. formal authority in an organization gives you freedom in the messages you use when interacting with subordinates
12. the workplace as a warm, open, and supportive
15. social networks of acquaintances, friends and family members linked through communication, workplaces also have systems of communication linkages
17. unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of sexual nature

1. environment is unfriendly, rigid, and unsupportive of works' professional and personal needs
2. dense networks of coworkers who share the same workplace values and broader life attitudes
3. communication from subordinates to superiors
4. different cultures have unique traditions, each workplace possesses a distinctive set of beliefs regarding how things are done and how people should behave
5. overarching emotional quality of a workplace
6. relationships between coworkers of different organizational status
7. any affiliation you have with a professional peer, supervisor, subordinate, or mentor
9. repeated unethical and unfavorable treatment of one or more persons by others in the workplace
10. coworkers who communication main through phone, e-mail, skypes, and other communication technologies
11. people holding positions of organizational status and practical support for employees in any type of organization
13. using their work computer to game, web surf, update facebook, e-mail, and IM about personal interests and activities
14. groups of coworkers linked solely through e-mail, social networking sites, Skype, and other online services
16. learn your superior's communication preferences and how to design messages in ways that will appeal to your superior