Chapter 12

4. _____ communication is messages between people of equal statuses.
6. A message sent from a dean to a faculty worker is an example of ____ communication.
9. This approach focuses on how a worker’s satisfaction effects their productivity.
14. An organized group of people who work together to achieve compatible goals.
15. ______communication can contain any topic germane to workers and the organization.
16. Organizations exert ______ over public policy.
17. Messages can only be sent to the person directly beside you in this network.
19. ____pro quo means something for something in Latin.
21. A process used to enlist the aid of other people to help you solve a problem.

1. Members cannot communication directly with each other in this network.
2. Rules, norms, values and heroes are examples of the ______ approach.
3. A communication network in which there is no leader and all members have equal power.
5. A message sent from a line worker to the manager is an example of ____ communication.
7. When a worker is given little or no information.
8. This type of informal communication grows as an organization expands.
10. When you hire people you give them ________.
11. _______ approach combines the scientific and behavioral approach.
12. _______ approach emphasizes communication as the giving of orders, from management down to workers.
13. Organizations are being larger; thus the _____ of them is greater.
18. An experienced individual helps to train a less-experienced person.
20. ________communication consists of messages that are sanctioned by the organization itself.