Chapter 12

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Across
  1. 2. environment harassment, all sexual behaviors that make a worker uncomfortable
  2. 4. communication, lower level to a higher level
  3. 5. communication, messages that are sanctioned by the organization itself
  4. 10. channels through which messages pass from one person to another
  5. 12. every group has its own rituals, norms, and rules of communication
  6. 13. an experienced individual trains a less experiences individual
  7. 15. when a worker is given no information
Down
  1. 1. don't follow any of the formal lines of communication
  2. 3. communication, deter work
  3. 6. employment opportunities granted by sexual favors
  4. 7. communication, messages between equals
  5. 8. communication, sent from a higher level to a lower level
  6. 9. and organized group of people who work together to achieve a goal
  7. 11. harassment, major problem in organizations
  8. 14. harassment in the work place