Chapter 12

3. people holding positions of organizational status and power similar to our own.
5. you learn your superior's communication preferences and how to design messages in ways that will appeal to your superior.
7. the repeated unethical and unfavorable treatment of one or more persons by others in the workplace
8. a warm, open, and supportive workplace.
9. the overarching emotional quality of a workplace
13. relationships between coworkers of different organizational status.
14. a workplaces's distinctive set of beliefs regarding how things are done and how people should behave
15. any affiliation you have with a professional peer, supervisor, subordinate, or mentor
17. when groups of coworkers link solely through e-mail, social networking sites, Skype, and other online services
18. the objects and structures that define the organization.
19. unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature
20. using their work computers to game, web surf, update Facebook, e-mail, IM about personal interests and activities, when they should be focused on work tasks.

1. having freedom in the messages you use when interacting with subordinates
2. the environment is unfriendly, rigid, and supportive of workers' professional and personal needs.
4. systems of communication linkages
6. dense networks of coworkers who share the same workplace values and broader life attitudes
10. communication from subordinates to superiors.
11. coworkers who communicate mainly through phone, e-mail, Skype, and other communication technologies.
12. guidelines governing appropriate interpersonal communication and relationships.
16. beliefs people share about work performance, dedication to the organization, and coworker relationships.