Chapter 12

9. communication messages sent from lower levels
11. Principle states that in an organization people will rise to their level of incompetence
12. communication refers to the process of sending and receiving verbal and nonverbal messages that convey the meaning
14. communication refers to messages between equals
15. is a technique use to secure a job
17. harassment is when employment is given because sexual favors
19. communication may only concern topic germane to workers and the organization

1. rules delicate whether something is appropriate or not
2. communications are messages sent from higher levels to lowers
3. overload is a condition in which a worker has to deal with excess amount of information
4. organized group of people
5. principle is when organizations promote incompetent workers where the less amount of damage can be done
6. congruence is your agreement with the values of the organization
7. networks configurations of channel through which messages pass from one person to another
8. harassment is a major problem today in organizations
10. communications consists of messages that are sanctioned by the organization itself
13. is a relationship between mentor and mentee
16. is messages that don't follow any formal hierarchical lines
18. environment is anything that makes a worker uncomfortable