Chapter 12

7. The process of sending and receiving verbal and nonverbal messages that convey meaning and that occur within an organizational context
11. Holds that increased worker satisfaction will result in increased productivity
12. Consists of messages that are sanctioned by the organization itself and are organizationally focused
13. Messages between equals
15. Configurations of channels through which messages pass from one person to another
18. A worker is given little or no information
20. Group of people who work together to achieve compatible

1. Combines the scientific and the behavioral approaches and views an organization as a system
2. Focuses on the increasing productivity and studies the physical demands of the job
3. Agreement with the values of the organization
4. All sexual behaviors that make a worker uncomfortable
5. Consists of messages sent from the higher levels to the lower levels of the hierarchy
6. Employment opportunities may be made dependent on the granting of sexual favors
8. A worker has to deal with an excessive amount of information
9. Messages sent from the lower levels of a hierarchy to the upper levels
10. Its own rituals, norms, and rules for communicating
14. Messages don't follow any of the formal, hierarchical lines of communication establishes in a organization
16. Views the organization as a culture or society
17. An experienced individual helps to train a less experienced person
19. Enlisting the aid of other people to help you solve a problem or to insights that bear on your problems