Chapter 15 Communication Skills
Across
- 5. trying to outguess the speaker
- 6. the way in which words are spoken
- 7. the most informal type of written business communication
- 10. the technical or manual abilities unique to a certain occupation
- 11. a set of rules about correct speaking and writing
Down
- 1. sending information, ideas, or feelings from one person to another
- 2. something that diverts your attention
- 3. when the listener either doesn't care what is going on or is waiting for a turn to talk
- 4. the usual form of language used by the majority of Americans
- 8. refers to how distinctly or clearly one speaks
- 9. the total of all the words you know