Chapter 15 Communication Skills

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Across
  1. 5. trying to outguess the speaker
  2. 6. the way in which words are spoken
  3. 7. the most informal type of written business communication
  4. 10. the technical or manual abilities unique to a certain occupation
  5. 11. a set of rules about correct speaking and writing
Down
  1. 1. sending information, ideas, or feelings from one person to another
  2. 2. something that diverts your attention
  3. 3. when the listener either doesn't care what is going on or is waiting for a turn to talk
  4. 4. the usual form of language used by the majority of Americans
  5. 8. refers to how distinctly or clearly one speaks
  6. 9. the total of all the words you know