Chapter 15 Communication Skills

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Across
  1. 4. the usual form of language used by the majority of Americans
  2. 8. when the listener either doesn't care what is going on or is waiting for a turn to talk
  3. 9. the total of all the words a person knows
  4. 10. set of rules about the correct speaking and writing of a language
  5. 11. when a listener becomes too eager to respond to the speaker
  6. 12. the way in which words are spoken
Down
  1. 1. how distinctly or clearly one speaks
  2. 2. wordy, vague, unclear language
  3. 3. sending information, ideas, or feelings from one person to another through language
  4. 5. something that diverts your attention
  5. 6. when listeners try to outguess the speaker
  6. 7. when the listener listens only for certain things