Chapter 15 Cross Word

2. focuses on customer service
5. Federal, State, and Local governments also inform consumers.
7. imposed by law and is understood to apply even though it has not been stated
9. access to a range of media sources offering consumer information… Most media exist in both traditional and online formats.
11. makes certain food, drug, and cosmetic products are not harmful to consumers
13. ensures consumer safety by setting quality standards for farm products
17. is a price per unit of measure.
19. test products and services for the benefit of consumers and businesses.
20. is a name given to a product or service to distinguish it from other similar and competitive items.
21. attached to or printed on a product, provides useful information.

1. consumers united to demand fair treatment from business to fight against unfair business practices
3. Made orally or in writing and promises a specific quality of performance
4. is a legal action by one party on behalf of a group of people who have the same grievance.
6. popular source of consumer information, and encourages consumers to buy.
8. if all the other legal actions don't work and the situation costs a larger amount of money, you need to get a lawyer. But before you go and get one to ask various questions, Is the lawyer experienced enough, when will you be required to make payment for services?
10. is a way to settle consumer disputes and their differences. And to help with the argument a mediator will suggest a compromise between the two complaints.
12. a promise by the manufacturer or dealer, usually in writing, that a product is a certain quality
14. the opposite of spending time and effort is buying too quickly.
15. consumers are given false information in an effort to make a sale
16. Proves helpful information about used objects and hears about the experience the last consumer had with the product.
18. When a business has no competitors and controls the market for a product or service