Chapter 15 Vocabulary

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Across
  1. 4. An initial effort to close a sale.
  2. 5. In this type of close you ask “how would you like to pay for this, cash, check, or credit card?”
  3. 6. Removing this, usually makes a customer receptive to buying the product or service
  4. 7. Obtaining an agreement to buy from the customer
  5. 8. making arrangements to follow through on all promises made to the customer during the sales process
  6. 10. A closing method in which you explain services that overcome obstacles or problems
Down
  1. 1. This close should be used only when the situation calls for it because it may be perceived as a high-pressure tactic.
  2. 2. Things customers do or say to indicate a readiness to buy
  3. 3. Selling additional goods or services to the customer
  4. 9. Encourages a customer to make a decision between two items