chapter 17

3. a type of management that oversees staff level functions
5. a type of management that oversees a broad scope of functions
8. a type of competence that is the ability to accept and understand beliefs and values of other people
9. principles describing how a department or organization will handle specific situations
10. an analysis that factors outside control of the organization
12. Function in which performance is monitored according to policies and procedures
13. Examination of the future preparation of action strategies to attain goals
14. Coordination of all tasks and responsibilities of the department to guarantee the work to accomplished correctly and in a timely manner
15. the statement that has a short description of the ideal future sate
18. process by which managers distribute work to the employees
19. a type of management that is considered senior and oversee a broad functional area
20. analysis acronym that is key for leadership personnel to determine specific aspects of an organization

1. Function which people are directed and motivated to achieve goals
2. process by which the policies are put into action
4. an analysis that determined the strengths and weaknesses of the business practice and process
5. the statement that identifies the core purpose
6. the statement that communicated the belief system
7. the planning for the specific day to day tasks
11. a type of chart that is visual graphic or diagram showing the structure and reporting relationships between the positions and departments
16. a plan that maps the future state and outlines the outcomes and goals for the long range
17. process of ensuring activities happen in the order they need to