Chapter 4: Causes of Conflict

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Across
  1. 4. _______ management includes any communication intended to move two people’s views of a situation close together
  2. 6. relation to the external framework that surrounds a conflict
  3. 8. conflicts center on the experience and expression of feelings
  4. 9. event that precipitates a conflict and usually is directly related to the topic
  5. 10. what the conversation was about rather than an identification of what gave rise to the conflict
Down
  1. 1. how we weave together knowledge, feelings, intuitions, and backgrounds to make sense of the world
  2. 2. goals are related to ____
  3. 3. a desired condition
  4. 5. goals tangible resources or any measurable factor around which desired outcomes can be built.
  5. 7. emotions feed ________