Chapter 2 Crossword Puzzle

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Across
  1. 4. a system of management based on involving all employees in a constant process of improving quality and productivity by improving how they work
  2. 6. Maslow's grouping and ordering of physical, security, social, status, and self-fulfillment needs
  3. 8. is the process by which decisions are made by managers at various levels within an organization
  4. 10. occurs when one party maintains total control over a type of industry
  5. 11. assumes that people are basically lazy and will avoid working if they can,
Down
  1. 1. seeks to increase productivity and make work easier by carefully studying procedures and determining the best methods for performing a particular task
  2. 2. refers to concentration of power among a few key decision makers
  3. 3. made it illegal for companies to create monopolies,
  4. 5. a giant industrial monopoly
  5. 7. assumes that people find satisfaction in their work
  6. 9. is a business management theory that integrates Japanese and American business practices