Chapter 4: Emotions, Attitudes, and Job Satisfaction

2. Joy, Anger, Love, Fear, Surprise, and Sadness are examples of what kind of emotions
4. Making the use of emotions to build and maintain good relationships
6. intention to behave in a certain way based on the effect in one's attitude
9. Trying to modify feelings to better fit the situation
11. An attitude reflecting a person's positive and negative feelings toward a job, co-workers, and the work environment
14. a positive feeling or strong sense of connection with the organization
15. extent to which an individual is dedicated to a job
16. hiding true feelings while displaying different ones
18. Generalized positive or negative feelings or states of mind
19. dissatisfaction workers are absent more frequently, more likely to quit, or at least on the lookout for different employment
20. emotions we actually feel are inconsistent with the emotions we try to project
21. describes a state of inconsistency between an individual's attitude and/or between attitudes and behavior
22. Relates to the need to show certain emotions in order to perform a job well

1. ability to understand emotions in ourselves and others and to use that understanding to manage relationships effectively
3. predisposition to respond in a positive or negative way to someone or something in one's environment
5. reflects feelings that what one does is important, valuable and of real benefit to others
7. reflects feeling that job serves ones financial, developmental, and professional interests
8. degree of loyalty an individual feels towards an organization
10. the degree to which it is appropriate to display emotions
12. specific feeling regarding the personal impact of the antecedent condition evidenced in the cognitive component
13. reflects underlying beliefs, opinions, knowledge, or information a person possesses
17. Arise from external sources(pity, envy, jealousy) and information