Chapter 4 Key Terms

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Across
  1. 5. uses the same response
  2. 6. changing the attitudes and behaviors of others
  3. 7. listens to other things at the same time
  4. 10. to acquire knowledge to avoid problems
  5. 13. gives no feedback
  6. 15. gives advice at the first mention of a problem
  7. 16. a process of putting together into some meaning
  8. 17. putting a speakers ideas into own words
  9. 18. listener responses to a speaker
Down
  1. 1. nonverbal behaviors
  2. 2. the process of receiving
  3. 3. gain social acceptance
  4. 4. evaluates everything the speaker says
  5. 7. sharing pleasurable thoughts and feelings
  6. 8. reacts to everything
  7. 9. looks all around the room
  8. 11. messages are distorted to conform to our own attitudes
  9. 12. a guiding suggestion
  10. 14. feeling another persons feelings
  11. 19. assisting others