Chapter 4 Key Terms

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Across
  1. 3. messages are distorted to conform to our own attitudes
  2. 4. feeling another persons feelings
  3. 8. uses the same response
  4. 9. a process of putting together into some meaning
  5. 11. evaluates everything the speaker says
  6. 12. the process of receiving
  7. 13. assisting others
  8. 15. gives advice at the first mention of a problem
  9. 16. gain social acceptance
  10. 18. reacts to everything
  11. 20. putting a speakers ideas into own words
Down
  1. 1. nonverbal behaviors
  2. 2. listener responses to a speaker
  3. 5. changing the attitudes and behaviors of others
  4. 6. listens to other things at the same time
  5. 7. gives no feedback
  6. 10. sharing pleasurable thoughts and feelings
  7. 14. a guiding suggestion
  8. 17. to acquire knowledge to avoid problems
  9. 19. looks all around the room