Chapter 4 Key Terms

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Across
  1. 4. messages are distorted to conform to our own attitudes
  2. 5. nonverbal behaviors
  3. 6. listener responses to a speaker
  4. 7. putting a speakers ideas into own words
  5. 9. the process of receiving
  6. 11. reacts to everything
  7. 12. uses the same response
  8. 14. gives advice at the first mention of a problem
  9. 17. feeling another persons feelings
  10. 18. changing the attitudes and behaviors of others
  11. 19. looks all around the room
  12. 20. assisting others
Down
  1. 1. a guiding suggestion
  2. 2. evaluates everything the speaker says
  3. 3. to acquire knowledge to avoid problems
  4. 8. listens to other things at the same time
  5. 10. gain social acceptance
  6. 13. a process of putting together into some meaning
  7. 15. gives no feedback
  8. 16. sharing pleasurable thoughts and feelings