Chapter 5-8 Review

4. listeners Those who prefer to focus on the emotions and feelings communicated verbally and non verbally by others.
7. Trigger A common perceived cause of interpersonal conflict.
9. Confusion of one word or phrase for another that sounds similar to it.
13. Conflict triggered by a lack of understanding and miscommunication.
15. Checking Asking someone whether your interpretation of his or her nonverbal behavior is accurate.
16. Study of how close or far away from people and objects people position themselves.
17. Able to pursue one's own best interests without denying a partner's rights.
18. Another name for restricted code; specialized terms or abbreviations whose meanings are known only to members of a specific group.
20. A mild or indirect word that is substituted for one that describes something vulgar, profane, unpleasant, or embarrassing.

1. Apprehension The fear of misunderstanding, misinterpreting, or being unable to adjust to the spoken messages of others.
2. Listeners Those who look at the overall structure of the messages to see what action needs to be taken; they also like efficient, clear, and briefer messages.
3. Power Power based not he use of sanctions or punishments to influence others.
5. Confusion caused by the fact that the same word can mean different things to different people.
6. Tension Tension arising from a person's need for two things at the same time.
8. Nonverbal messages that help to control the interaction or flow of communication between two people.
10. Tendency to use language to make unqualified, often untrue generalizations.
11. Nonverbal behaviors that accompany a verbal message and either contradict, accent, or complement it.
12. Process of selecting, attending to, creating meaning from, remembering, and responding to verbal or nonverbal messages.
14. Physiological process of decoding sounds.
19. Power Power based on a person's ability to satisfy our needs.