Chapter 5: Being an Informed Consumer

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Across
  1. 1. Non- physical products offered by people or companies for a payment. _________________.
  2. 4. Goods and service ____________ are people or companies who sell both goods and services to consumers.
  3. 5. Consumers have the right to be protected against unsafe products. Products should function properly and not cause injury when used correctly. Right to __________.
  4. 7. A person who buys goods and services for his or her own use. ________________.
  5. 9. There are various ways to express our feedback. We can provide feedback in writing letter, _________, feedback form or calling the customer service line.
Down
  1. 2. ______________ redress means getting our faulty product refunded or replaced with a working one.
  2. 3. A physical product for sale. _________________.
  3. 6. Consumers have the right to receive accurate information on products and services. Right to be ____________.
  4. 7. When our redress is unsuccessful, we can file a complaint with the _____________.
  5. 8. Consumers have the right to seek compensation for shoddy goods and unsatisfactory services. Goods and service providers can replace faulty products or offer a refund. Right to seek ______________.