Chapter 5: Psychology [NHA Review]

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Across
  1. 2. Medical offices and facilities are legally required to have ____ for patients who use wheelchairs or other assistive devices.
  2. 7. The grieving person can not or will not believe that the loss is happening or has happened is known as what stage of grief?
  3. 9. Stressors known as overcrowding, excessive sun exposure, and flashbacks to a traumatizing event are known as ______ stressors.
  4. 13. In mental health settings, the medical assistants should be _____ in communicating with patients who have psychological disorders.
  5. 14. A patient's physical, developmental, emotional, socioeconomic, and psychological challenges are all factors that affect a patient's _____.
  6. 15. Erikson believed that society and culture affect how the personality of an individual develops and that successful completion of each stage supports the healthy development of the person's ______.
  7. 16. A patient is involved in a situation where their caregiver is overwhelmed with the burden of caring for the aging patient. WHat is the situation the elderly patient is dealing with?
  8. 17. Conveyance of an objective awareness and understanding of the feelings and emotions of patients. Including trying to envision what it must be like to be in their situation.
  9. 18. A patient says "I lost my husband to cancer last week. I know he was sick, but we kept praying hard for a cure. I don't know why God couldn't spare him. We always did such good work for the church. We deserve better than this." Which stage of grief is the patient in?
  10. 22. What is the final step of Maslow's theory, meaning an individual has reached their full potential?
  11. 27. A patient says, "If you'll just cure the disease, I'll dedicate my life to helping others." What stage of grief is the patient in?
  12. 28. The grieving person comes to terms with the loss and starts to make plans for moving on with life despite the loss or impending loss.
  13. 29. _____ is a feeling of apprehension, dread, and uneasiness as a result of a real or perceived threat.
Down
  1. 1. It is important to make sure the patient has all the services he needs, such as ____ referrals, meal-delivery services, and home health assistance for terminal illness.
  2. 3. A physician who _____ behavior, conducts and prescribes interventions, provides ongoing therapy, and can prescribe medication is known as a psychiatrist.
  3. 4. Defense mechanisms are coping strategies people use to protect themselves from _____ emotions.
  4. 5. Achieving the autonomy stage in toddlers results in _____ and voluntary delaying of gratification.
  5. 6. A document in which patients designate someone to make healthcare decisions for them if they are unable to do something themselves.
  6. 8. A medical assistant can encourage patients to express their feelings by reflecting the patient's statements back to them in a way that promotes further _____.
  7. 10. Maslow's ____ of Needs is a theory based on the idea that all individuals have needs ranging from basic to complex.
  8. 11. The concern for establishing and guiding the next generation stems from a sense of optimism about humanity.
  9. 12. Placing little value on oneself _____ patients vulnerability to stress.
  10. 19. During the generativity vs. stagnation stage, adults continue raising children, and some become _____.
  11. 20. "I ate a lot of candy yesterday, but I also ate a big green salad" is an example of ______.
  12. 21. During the industry vs. ______ stage, children need to receive recognition for accomplishments to provide reinforcement and build self-confidence.
  13. 23. Identity vs. role confusion is the psychosocial crisis for _____.
  14. 24. The Mini-Mental State Examination asks the patient to perform tasks in five areas: orientation, registration, attention, calculation, and _____.
  15. 25. Medical assistants are ______ of patients' behaviors.
  16. 26. When the medical assistant is dealing with a patient who has mild to moderate hearing loss, the medical assistant should ____ the patient.
  17. 30. ______ communication skills are essential for helping patients with anxiety.