Chapter 5

1. These type of words are highly positive
4. when you disagree with the person or you indicate your unwillingness to accept something the other person says or does
5. These type of messages are usually less polite and straight forward
9. The failure to distinguish between similar but different people,objects, or events
11. This term is prejudice against older people and other age groups
12. This type of statement must be made by the observer after observation and must be limited to what is observed
13. These type of messages allow you to express a desire without insulting or offending anyone
15. Involves your acknowledging the presence of the other person
16. a type of miscommunication that occurs when the sender's and the receivers meanings are not the same
18. Its the statement you make on the basis not only of what you observe, but of what you infer
19. Prejudices against different cultures

1. The tendency to look at the world in terms of opposites and to describe in extremes
2. This orientation is the tendency to view people,objects, and events by the way they are talked about
3. refers to the emotional meaning that specific speakers listeners give to a word
6. Attitudes in behavior and language that discriminates against gay women and men
7. Sending messages with the intention of giving another person information you believe to be false
8. refers to the meaning you'd find in a dictionary
10. These type of words are highly negative
14. This orientation is the tendency to look first at the actual people, object and events and only afterward on their labels
17. Forgetting that language symbolizes only a portion of reality, never the whole