Chapter 6

2. department, known as medical imaging organization of a hospital or medical clinic that conducts x-ray examination
4. of need, known as CON certificate approved by a local state review board permitting hospitals to construct new or additional facilities
10. chief, physician responsible for overseeing a component or sub department of a hospital service
11. quality improvement, daily improving performance at every level in every operational process by focusing on meeting or exceeding customer expectations
12. payers, insurance companies/medicare/Medicaid/payers of inpatient and outpatient medical expenses for patient
14. director, physician responsible for the medical operation and quality of a hospital department or service
16. unit of hospital with specific functions or specialized skills
17. statement, statement of the organization that summarizes its intent to provide service in terms of the services it offers
18. of directors, governing board which are a group of people authorized by law to conduct maintain and operate a hospital benefit of the public an whose legal and moral responsibility for polices and operations of the hospital
20. chair, physician who represents a department or service and sits as a formal member of the executive medical staff committee
22. improvement, process of identifying and analyzing important organizational and individual performance gaps, planning for future performance improvement

1. executive officer, known as CEO person appointed by the board of directors who has full accountability for the entire hospital or health care organization
3. error, failure to complete a planned action as intended or the use of a wrong plan to achieve aim
5. support services, services providing the components of patient care that collectively support the physicians plan for diagnosis
6. joint commission, known as TJC independent nonprofit organization that evaluates and accredits more than 17000 health care organizations and programs in the US
7. radiology administrator, professional who has demonstrated skills and knowledge in asset/operation/human resources/communication/ information management
8. safety and health administration, known as OSHA it is a federal agency that enforces standards for safety in the workplace and conducts inspections
9. resources department, ancillary department of the hospital responsible for recruiting, selecting, supporting, compensating employees
13. drug events, injuries caused by the use of a drug (ADE) can be harmless as a drug rash or serious as death of an overdose
15. federal agency that administers and partners with states to administer Medicaid
19. staff, formal organization or physicians authorized to admit and attend to patients within a hospital
21. quality management, known as TQM/ management of quality in workplace from a perspective of total involvement of every employee focus on measurement and control