Chapter 7 Vocab

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Across
  1. 4. The expression of thoughts, feelings, and emotions through body movements and position.
  2. 9. The situation in which an action is taking place
  3. 10. Listening that involves hearing words without listening for meanings.
  4. 11. Listening that involves giving the message sender some type of feedback, including such techniques as clarifying, paraphrasing, and reflecting.
  5. 13. A give-and-take method of resolving differences that allows all people involved to express themselves and reach a solution that is satisfactory to all.
  6. 15. A pattern of communication in which people ignore unpleasant situations and put them as ideas not really being important.
  7. 17. The process of receiving a message and interpreting its meaning
  8. 18. communication skill that encourages a better understanding of the other person’s point of view, helping to resolve conflicts in a positive way.
  9. 19. The quality of clearly expressing thoughts, needs, and wants in a way that is considerate of others; involves using I-statements, direct eye contact, and genuine expressions and gestures.
  10. 20. A statement that directly expresses your thoughts, feelings, and ideas from a personal point of view.
  11. 22. A signal the receiver gives back to the sender to indicate how the message communicated was understood.
  12. 25. The means by which a message is conveyed to a receiver; either the air if it is spoken, or through technology or print if the message is written.
Down
  1. 1. An exchange of information among two or more people; involves the sending and receiving of messages through spoken or written words, facial expressions, or gestures.
  2. 2. The quality of expressing thoughts, needs, and wants in a way that hurts others.
  3. 3. A communication process in which people alternate between sending and receiving messages for the purpose of reaching a mutually agreeable solution.
  4. 5. A statement that tries to dictate another person’s thoughts, feelings, or intentions; usually commands, judges, or blames another person and tears down the listener’s self-esteem.
  5. 6. Repeating in your own words what you think another person has said.
  6. 7. A pattern of speaking and listening in which a person feels comfortable; often affected by temperament, traits, and personality
  7. 8. Mirroring and restating the sender’s feelings as well as thoughts, using words.
  8. 12. The process of thinking about what you want to say and how to say it and then transmitting or sending the message; a step in the communication process.
  9. 14. The person in the communication process who hears and interprets the message.
  10. 16. When two people disagree on an issue.
  11. 21. An active listening strategy in which you use questions to make sure you understand a message communicated by a sender.
  12. 23. A pattern of communication in which people say or do things just to please others or keep them from getting upset.
  13. 24. A pattern of communication in which people accuse others for everything that goes wrong as a way of preserving their own self-esteem.