chapter 8 communication

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Across
  1. 3. a clue that reveals what message the receiver received.
  2. 7. anything that interrupts a message during the communication process.
  3. 8. something that is understood by the senses.
  4. 10. a form style used for typing business letters in which all typed parts begin at the left margin, except the return address, date, complimentary close and typed name and signature.
  5. 12. a style used for typing business letters in which all typed parts of the letter begin at the left margin, un-indented.
  6. 15. communication receiver’s mind, which forms a mental image of the message received.
  7. 16. type of communication which is unscheduled communication with coworkers occurring by chance inside or outside the workplace.
  8. 17. recognizing sound.
  9. 19. A message, also called electronic mail.
  10. 21. ways in which the message is delivered during the communication process.
  11. 22. the blank space around a printed document.
  12. 23. to apply one’s typing skills to a keyboard.
Down
  1. 1. The process of conveying a message, thought, or idea so it is understood.
  2. 2. using a phone to conduct a meeting with participants in different locations.
  3. 4. regularly traveling back and forth to work.
  4. 5. The communication sender’s mind, which forms a mental image of the message.
  5. 6. A telephone feature that allows callers to leave an electronic message.
  6. 9. person who starts the communication process and has a mental image of what he or she wants to communicate.
  7. 11. The ability to understand what is read or seen; also to understand what is heard or experienced.
  8. 13. The person who receives the message during the communication process.
  9. 14. type of communication does not use written or spoken words.
  10. 18. Understanding what is heard.
  11. 20. an informal written message .