Chapter 8 Customer Service in a Diverse World

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Across
  1. 6. Long term appraisal of the worth of an idea, person, place, thing, or practice held by individuals, groups, or cultures. Affects attitudes and behavior
  2. 8. Group members who share common interests and values. They see themselves as an interdependent unit and conform and cooperate for the good of the group
  3. 10. Concept of ensuring that people of all races, genders, and religious and ethnic backgrounds, as well as a multitude of other diverse factors, are included in communications and activities in the workplace
  4. 11. Emotional response to people, ideas, and objects. It is based on values, differs between individuals and cultures, and affects the way people deal with various issues in situations
  5. 12. The concept of honor, dignity, or self esteem
Down
  1. 1. Group in which members value themselves as individuals who are separate from their group and responsible for their own destiny
  2. 2. Refers to the way that cultures view propriety of dress and conduct
  3. 3. Perception of time is being a central focus, with deadlines being a crucial element of societal norms
  4. 4. Perception or assumption that individuals or cultures maintain. This perception is based on experiences, memories, and interpretations and influences how people act and interact with certain individuals or groups
  5. 5. Cultural and psychological changes in one's belief and behavior that often occur as a person or group of people are integrated into another culture or country and adopt the habits and beliefs of their new environment
  6. 7. Characteristics, values, beliefs, and factors that make people different, yet similar
  7. 9. Perception of time is a fluid commodity that does not interfere with relationships and elements of happiness