Chapter 8: EMOTIONS

3. the ability to understand and manage one's own emotions and to be sensitive to others' feelings
5. the belief that one should not do anything that will cause harm or inconvenience to others because it will cause undesirable feelings.
7. the nonvocal, internal monologue that is our process of thinking
9. the inability to distinguish between what is and what should be
10. a belief that is based on a limited amount of evidence
11. emotions that contribute to effective functioning
12. rethinking the meaning of emotionally charged events in ways that alter their emotional impact
13. the process by which emotions are transferred from one person to another

1. recurrent thoughts not demanded by the immediate environment
2. the assumption that if something bad can happen, it probably will
4. suggests that forces beyond our control determine satisfaction in life
6. the belief that a worthwhile communicator should be able to handle any situation with complete confidence and skill
8. emotions that hinder or prevent effective performance
11. communicators who go to incredible lengths to seek acceptance from others, even to the extent of sacrificing their own principles and happiness
13. situations in which managing and even suppressing emotions is both appropriate and necessary