Chapter 8: EMOTIONS

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Across
  1. 8. the nonvocal, internal monologue that is our process of thinking
  2. 10. the process by which emotions are transferred from one person to another
  3. 12. the ability to understand and manage one's own emotions and to be sensitive to others' feelings
  4. 13. emotions that hinder or prevent effective performance
Down
  1. 1. communicators who go to incredible lengths to seek acceptance from others, even to the extent of sacrificing their own principles and happiness
  2. 2. the belief that one should not do anything that will cause harm or inconvenience to others because it will cause undesirable feelings.
  3. 3. the inability to distinguish between what is and what should be
  4. 4. the belief that a worthwhile communicator should be able to handle any situation with complete confidence and skill
  5. 5. suggests that forces beyond our control determine satisfaction in life
  6. 6. emotions that contribute to effective functioning
  7. 7. situations in which managing and even suppressing emotions is both appropriate and necessary
  8. 9. rethinking the meaning of emotionally charged events in ways that alter their emotional impact
  9. 11. recurrent thoughts not demanded by the immediate environment