chapter 9 business management

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Across
  1. 4. an overview or summary
  2. 5. planning. the detailed, short-term planning undertaken by a business
  3. 7. plan the plan that sets out the marketing objectives
  4. 8. practice certain methods, techniques or procedures that are considered to be superior
  5. 12. activities or courses of action taken by a business to achieve business objectives business plan the formalised planning a business undertakes on a periodic basis
  6. 13. quality management. (TQM) a concept whereby all staff in a business have responsibility
Down
  1. 1. audit an assessment of how a business minimises its effect on the environment
  2. 2. control- process of checking the quality standards of work done or quality of raw materials or component parts
  3. 3. strategy the plan or process that a business implements to achieve its long-term goals and objectives
  4. 6. a formalised decision-making process that is future oriented
  5. 9. planning the planning undertaken by middle-level management. to assist in implementing strategic decisions
  6. 10. satisfaction the degree to which customer expectations
  7. 11. planning long-term (two to five years) planning undertaken by senior management