Chapter 9: Conflict and Stress Management Strategies

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Across
  1. 1. a type of stress management that restructures the internal self-dialogue
  2. 4. type of personality that expresses thoughts and feelings in a way that disregards others' right to be respected
  3. 9. state what you intend to do at the moment or the next time a behavior occurs
  4. 11. hearing what someone is saying with intent to understand the other person and communicating you understand their feelings
  5. 12. a type of stress management that takes effect on the body quickly and is easy to learn
  6. 14. a decisive message format that lets the other person know you want to do more than describe the problem; you want to solve the problem
  7. 15. parties in conflict give up responsibility for resolving the conflict to a impartial third party
  8. 16. type of personality that fails to assert your rights or express your thoughts or feelings
  9. 18. form of confrontation that allows open communication to lead to negotiation and compromise for mutual problem solving; relate; restate; request; resolve.
  10. 19. this strategy can defuse tension in a conflict by using quick wit, laughing at oneself, and poking fun at self.
Down
  1. 2. involves an increase in intensity or forcefulness of the assertion, moving from request to demand, preference to refusal
  2. 3. requires mutual cooperation and negotiation to resolve a problem or conflict
  3. 5. a type of stress management that includes verbal and other overt behaviors to manage stress through manipulating the environment and includes some social skills
  4. 6. a statement that conveys recognition of the other person's situation or feelings, followed by another statement that stands up for your rights
  5. 7. neutral third party assists those in conflict to work out a resolution
  6. 8. a direct statement in which you stand up for your rights by stating your needs, wants, and intentions.
  7. 10. using rehearsed self-dialogue to reduce stress positively
  8. 13. No third party involved, instead those in conflict try to come up with a mutually acceptable resolution
  9. 17. type of personality that expresses your needs, thoughts, or feelings clearly and directly without judging, dictating, or threatening