Chapter 9 Crossword

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Across
  1. 1. appeal to feelings
  2. 4. the art of using language effectively, especially in public speaking
  3. 5. appeal to a person's sense of right and wrong
  4. 7. listening without expressing judgement
  5. 8. active listening process during which you mirror a speaker's thoughts and feelings back for further processing
Down
  1. 2. listening with full concentration
  2. 3. appeal to logical reasoning
  3. 6. providing positive and helpful feedback